![]() ![]() The phone callĪ well-spoken hacker with excellent English calls the hotel customer service phone number to discuss a problem confirming a reservation. ![]() The hotel scam has a unique process to it: it starts with a phone call from the hacker and ends with malware stealing customer credit card information and more. The hotel scam isn’t an overly elaborate sting operation it takes just one con artist, one victim and one email carrying dangerous malware (sent by the pretend hotel guest) to sway and dupe the hotel, booking representative.īut it has been working so well that security experts are warning businesses of all kinds to be aware of this latest brand of scam from a well-known hacker group known in cyber security circles. And hotels are unwittingly walking into the scam with both eyes open. Without hesitation and without reservation, the hackers are stealing hotels customer data. It’s simply another twist on a scam from the hackers’ playbook…and it can affect businesses and individuals alike.Īrmed with a believable story, a friendly voice and request for help, a group of bold hackers-masquerading as prospective hotel guests with reservation problems-are talking and luring representatives at hotel reservation-desks right into a trap. The hotel industry is being targeted by hackers who are calling hotels and taking advantage of their reputation for excellent customer service.īut if you think this story is just about the hotel industry, think again.
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